Hello and welcome to www.pitchclimbing.com – We’re sorry we couldn’t make this part of the site more exciting

Definition:
The following words have the following meanings: “Us/Our and We” means Pitch Climbing; “You/ Your” refers to any user of this website.

This is the digital presentation of Us used for the purpose of connecting with You ‘the climbing and outdoor community’ and the sale of Our climbing clothing and equipment. We’re sorry we couldn’t make this part more exciting but it has all the information you need for the perfect shopping experience on our site. If you have any queries relating to these terms and conditions, please contact us at pitch@pitchclimbing.com

The following terms and conditions apply to all activity and any orders placed on www.pitchclimbing.com. No other terms and conditions will form part of the contract, unless agreed by us in writing and signed by a Pitch Climbing representative. Please read them thoroughly before placing your order as by using this website and/or placing an order you agree to be bound by the terms and conditions set out below and agree that you have read and understood them. Please also read our Privacy Policy here

We reserve the right to change these terms and conditions from time to time without notice to you. Changes will apply to any future orders placed. When an order has been confirmed, we cannot make any changes to the conditions that apply to that order.

Information about us
Pitch Climbing is a UK based company currently shipping to the United Kingdom only. Our products are also available in some climbing walls and retail stores in the UK.

PRIVACY OF CHILDREN ON OUR WEBSITE
Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14.

Placing an order
To order from us please browse our site and select the product you wish to purchase and the quantity. When you have made your selection simply click ‘Add to Cart’ and then select if you wish to Continue Shopping or Checkout.

If you choose to Continue Shopping you can view your order at any time simply by clicking the Cart icon in the top right of the screen.

If you choose to Checkout, you will need to fill out some details so that we are able to process your order. You will need to provide to us your full name, postal & billing address, email address and contact telephone number. You will then confirm your order and be transferred to our payment gateway provider, PayPal.

You can make changes to your order up until the point where you click ‘Pay Now’ at which point your order will have been submitted to us and will need to be processed as a return. Please see our returns policy here

You can choose to either log into PayPal or use their payment gateway to checkout as a guest using your bank card. PayPal does not share with us any sensitive banking information, only that the order has been completed and the funds received.

Once we have confirmation that we have received payment for your order, we aim to despatch the same day if ordered before 3pm or the next working day. If there is a delay in shipping your order for any reason we will notify you the same day.

Delivery
Although we can deliver to the Scottish Highlands & Islands, Northern Ireland, Isle of Man, Isles of Scilly, the Channel Islands and British Forces Post Office (BFPO) addresses, delivery to these locations may take a little longer and may cost more. This can be calculated at checkout.

All orders will be completed in pounds sterling (£, GBP). When an order or payment has been accepted you will receive confirmation by email. Contracts will be concluded in English language.

Reasonable care

  • If you wish to return or exchange your products, you must take reasonable care of them and they should be returned to us in their original condition, meaning:
  • You can try on the products
  • You mustn’t try on the products wearing strong perfume/ aftershave or a deoderant which may leave scent or marks on the products.
  • All original tags must not be removed and original packaging should be retained and returned.

Failure to take reasonable care of the products before returning them to us, you may have to compensate us.

Pricing – All prices are displayed in pounds sterling (£, GBP) with any relevant sales tax included at the prevailing rate for which we are responsible as the seller.

Delivery charges – Our delivery charge is £3.99 for Standard Delivery (UK delivery within 10 days)

The price you pay is the total value of the goods/ services added to your basket plus any delivery costs.

Under the Distance selling Regulations you have the right to cancel your order. If you wish to cancel you must notify us in writing by email to orders@pitchclimbing.com within 14 days of the day after the date on which the products are delivered. You are responsible for returning your unwanted items to us at your own cost. Please obtain proof of posting for your own insurance. You will be refunded the total value of the items returned. Original postage costs will not be refunded.

Product Information & Display
We try to display as accurately as possible the colours of our products that are featured on our website. Though the actual colours you see will depend on your monitor, and as such we cannot guarantee that your monitor’s display of any colour will truly and accurately reflect the colour of the product upon delivery.

Size and measurement information is approximate, though as accurate as possible. Sizes stated, unless otherwise indicated are UK sizes.

We take all reasonable care to ensure that all information, descriptions, prices and stock figures of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. If the item that you choose to order is found to be out of stock we will notify you as soon as possible.

General
We shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this website. We make no warranty that this site or the server that makes it available is free of viruses or bugs.

All rights, including copyright, in this website are owned by Pitch Climbing. Any use of the site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Some links on this website will send you to other websites that we may have partnered with for a promotion, news or other activity. When you leave our website and activate the link, we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.

Acceptable Use
Certain areas on our site may allow you to enter content of your own – the content must not :

  • Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material, violence or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be threatening, abuse or invade another?s privacy, or cause annoyance, inconvenience or needless anxiety or be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case.
  • Be used to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material.

Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable).

We may at times need to suspend access to our site, or close it indefintely without notice. We are not liable for any reason our site is unavailable at any time.

Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs, keystroke loggers, spyware, adware or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you may commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Links to our site
You may link to our site, provided you do so in a way that is legal and not damaging to our reputation. Links must not indicate a partnership/ sponsorship of any kind unless authorised to do so by Pitch Climbing.

Your information
We will process information about you in accordance with our Privacy Policy which can be found here

Liability
WARNING! Climbing and bouldering are naturally dangerous sports. Serious injury or death can result from the physical demands placed upon the body or falls sustained when climbing or bouldering. It is your responsibility to honestly assess your ability and take the necessary precautions and seek qualified instruction if necessary. Individuals, businesses, and organisations using products manufactured by Pitch Climbing bear the responsibility of learning the correct techniques and safety procedures required for their safe use, assuming all risks and are wholly responsible for any damages or injury that may result from their use or misuse. We do not seek to limit or exclude liability for death or personal injury arising from our negligence.

These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.

Copyright © Pitch Climbing

SALE OF GOODS
We are subject to compliancy with: The Electronic Commerce (EC Directive) Regulations 2002, The Consumer Protection (Distance Selling) Regulations 2000, The Supply of Goods and Services Act 1982, The Consumer Protection Act 1987.

Ordering Problems
Having trouble ordering through the website? No problem just email us at orders@pitchclimbing.com and we will sort it out either by phone or email

PRIVACY POLICY – The policy outlined below deems how we handle information we learn about you when you visit our website, and protecting that data is of the highest importance to us. We will not use your information for any other purpose other than for what you have agreed to. Your information is never and will never be passed to anyone else except if required by law or other regulation.

You can visit and browse our site without disclosing your personal details. However if you wish to shop with us and make a purchase we will need to ask you for some personal information to be able to process and complete your order, contact you about your order or answer delivery questions. This information includes your full name, billing & shipping address, contact phone number and email. Payment details are not passed to us as we use PayPal so we do not receive any sensitive payment information.

You can at any time request to see the information that we hold about you if proof of identity is provided. Please email pitch@pitchclimbing.com with your request. You may if desired request that we delete any personal data that we hold. If you cannot provide proof of identity we reserve the right to refuse such requests.

Privacy Compliance – Our privacy policy is compliant with the Data Protection Act (1989). These terms do not affect your statutory rights as a consumer.

COOKIE NOTICE – We use cookies to give you the best experience on our website. If you continue to use our services, we’ll assume that you’re happy with this.

An HTTP cookie is a simple computer file made of text, sent from our website’s server to your computer. Cookies are stored in your web browser (Internet Explorer, Mozilla Firefox, Google Chrome, etc). Our website will send a message to your browser each time you visit our website to see if you have been here before. The information stored in cookies can be used to personalise your experience on our website and make your visit here faster and more enjoyable.

If you have signed up to receive our newsletters:
By joining our email list you agree to the use of open tracking cookies by our third party provider. It stores data, including personal data, outside the EU/UK and uses cookies to monitor when you open emails. Knowing which updates you read and when you read them will help us improve our service for you.